Frequently Asked Questions
Everything you need to know about your WEMAX experience.
What is the typical shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US generally takes 3-7 business days, while international shipping times vary by destination.
Does WEMAX offer a warranty on its projectors and electronics?
Yes, all WEMAX products come with a standard 1-year limited warranty that covers manufacturing defects. We also offer extended protection plans for additional peace of mind.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging within 30 days of delivery for a full refund.
How do I update the firmware on my WEMAX device?
Most WEMAX smart projectors support Over-The-Air (OTA) updates. Simply connect your device to Wi-Fi, go to Settings, and select 'System Update' to download the latest software enhancements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm to make your premium electronics purchase more accessible.
Are WEMAX projectors compatible with external sound systems?
Absolutely. Our projectors feature multiple connectivity options including HDMI ARC, Bluetooth, and 3.5mm audio jacks, allowing you to easily connect to soundbars, home theater systems, or headphones.